{"name":"NetzZone","url":"https:\/\/netzzone.com","language":"en","supported_languages":["en","de","fr","it","es"],"currency":"EUR","seller":{"name":"NetzZone GmbH","address":["Niederwallstra\u00dfe 12","10117 Berlin, Deutschland"],"email":"email@netzzone.com","phone":null},"inventory":{"policy":"unlimited","stock_sentinel":999,"description":"999 represents unlimited inventory, not a physical count. can_order separately reflects current pricing eligibility."},"policies":{"shipping":"https:\/\/netzzone.com\/en\/shipping","returns":"https:\/\/netzzone.com\/en\/returns","terms":"https:\/\/netzzone.com\/en\/terms","contact":"https:\/\/netzzone.com\/en\/contact","about":"https:\/\/netzzone.com\/en\/about"},"shipping_countries":["AD","AE","AG","AL","AM","AO","AR","AS","AT","AU","AW","AZ","BA","BB","BD","BE","BF","BG","BH","BI","BJ","BL","BM","BN","BO","BQ","BR","BS","BT","BV","BW","BZ","CA","CC","CG","CH","CI","CK","CL","CM","CN","CO","CR","CV","CW","CX","CY","CZ","DE","DJ","DK","DM","DO","DZ","EC","EE","EG","EH","ES","ET","FI","FJ","FK","FM","FO","FR","GA","GB","GD","GE","GF","GG","GH","GI","GL","GM","GN","GP","GQ","GR","GT","GU","GW","GY","HK","HM","HN","HR","HT","HU","ID","IE","IL","IM","IN","IO","IS","IT","JE","JM","JO","JP","KE","KG","KH","KI","KM","KN","KR","KW","KY","KZ","LA","LC","LI","LK","LR","LS","LT","LU","LV","MA","MC","MD","ME","MF","MG","MH","MK","MN","MO","MP","MQ","MR","MS","MT","MU","MV","MW","MX","MY","MZ","NA","NC","NE","NF","NG","NI","NL","NO","NP","NR","NU","NZ","OM","PA","PE","PF","PG","PH","PK","PL","PM","PN","PR","PS","PT","PW","PY","QA","RE","RO","RS","RW","SA","SB","SC","SE","SG","SH","SI","SJ","SK","SL","SM","SN","SR","ST","SV","SX","SZ","TC","TD","TF","TG","TH","TJ","TK","TL","TM","TN","TO","TR","TT","TV","TW","TZ","UA","UG","UM","US","UY","UZ","VA","VC","VG","VI","VN","VU","WF","WS","YT","ZA","ZM"],"shipping_policy":{"pageTitle":"Shipping Information","originTitle":"Shipping from Germany","originText":"All orders are shipped from Germany. We use our warehouse in Germany for fast and reliable deliveries within Europe and worldwide.","worldwideTitle":"Worldwide Shipping","worldwideText":"We offer worldwide shipping to most countries. Our shipping partners ensure safe and fast delivery of your order.","customsTitle":"Customs and Import Duties","customsEUTitle":"Within the EU","customsEUText":"For orders within the European Union, there are no additional customs fees or import taxes.","customsNonEUTitle":"Outside the EU","customsNonEUText":"If you are ordering from outside the EU, you may need to pay local import taxes, customs duties, and other fees. These costs are not included in the order price and are the responsibility of the customer. Please check with your local customs authorities regarding applicable import regulations and fees for your country. In some cases, you may need to fill out a customs declaration form.","carriersTitle":"Shipping Carriers","carriersText":"We choose the shipping company based on your location to ensure the fastest and most reliable delivery. Our shipping partners include:","restrictionsTitle":"Shipping Restrictions","restrictionsText":"Due to international regulations and sanctions, we cannot ship to the following countries:","noteTitle":"Important Note","noteText":"This list may change due to evolving international regulations. Please contact us if you have questions about your specific destination country.","metaDescription":"Information about worldwide shipping, shipping carriers (DHL, DPD, UPS, FedEx, Hermes, Deutsche Post), and countries with shipping restrictions.","noRestrictions":"No shipping restrictions","loadingText":"Loading..."},"return_policy":{"title":"Return & Exchange Policy","lastUpdated":"Last updated","date":"January 2025","sections":{"overview":{"title":"Returns & Exchanges Overview","content":"We accept returns and exchanges for both defective and non-defective products within 14 days of delivery. Our goal is to make the return process as simple and hassle-free as possible.\n\n**Quick Facts:**\n\u2022 14-day return window\n\u2022 Free return shipping\n\u2022 No restocking fees\n\u2022 Refunds processed within 1 business day\n\u2022 Products must be in new condition"},"returnWindow":{"title":"Return Window","content":"**14-Day Period:**\nYou have 14 calendar days from the date you receive your order to initiate a return or exchange.\n\n**How to Calculate:**\n\u2022 The 14-day period starts the day you receive your order\n\u2022 Includes weekends and holidays\n\u2022 You must contact us within this period to initiate your return\n\n**Example:** If you receive your order on January 1st, you have until January 14th to contact us about a return or exchange."},"eligibility":{"title":"Return Eligibility","content":"**Product Condition:**\n\u2022 Items must be in new, unused condition\n\u2022 Original packaging should be intact\n\u2022 All accessories, tags, and documentation must be included\n\u2022 Products showing signs of use may not be eligible for a full refund\n\n**What We Accept:**\n\u2022 Defective or damaged products\n\u2022 Wrong items shipped\n\u2022 Items that don't match the description\n\u2022 Change of mind (within 14 days)\n\u2022 Size or color issues\n\n**What We Don't Accept:**\n\u2022 Items damaged due to misuse\n\u2022 Products without original packaging (when required)\n\u2022 Hygiene-sensitive items that have been opened\n\u2022 Customized or personalized products"},"howToReturn":{"title":"How to Return an Item","content":"**Step 1: Contact Us**\nEmail us at email@netzzone.com with:\n\u2022 Your order number\n\u2022 Item(s) you wish to return\n\u2022 Reason for return\n\u2022 Whether you want a refund or exchange\n\n**Step 2: Receive Return Label**\nWe'll email you a prepaid return shipping label. This label is included in your package or will be sent to you electronically at no cost.\n\n**Step 3: Package Your Return**\n\u2022 Place items in original packaging when possible\n\u2022 Include all accessories and documentation\n\u2022 Attach the return label to the outside of the package\n\u2022 Drop off at any postal location\n\n**Step 4: Track Your Return**\nUse the tracking number on your return label to monitor your return shipment."},"exchanges":{"title":"Exchanges","content":"**We Accept Exchanges:**\nIf you received the wrong size, color, or would like a different product, we're happy to exchange it.\n\n**How to Exchange:**\n1. Contact us at email@netzzone.com\n2. Specify what item you'd like to exchange for\n3. Return the original item using our prepaid label\n4. We'll ship your replacement once we receive the return\n\n**Exchange Processing:**\n\u2022 Exchanges are processed as soon as we receive your returned item\n\u2022 Replacement items typically ship within 1-2 business days\n\u2022 You'll receive tracking information via email"},"shipping":{"title":"Return Shipping","content":"**Free Return Shipping:**\nAll returns include a free prepaid return label, regardless of the reason for return.\n\n**Return Label:**\n\u2022 Included in your original package\n\u2022 Can be emailed to you upon request\n\u2022 Free of charge\n\u2022 Covers all domestic returns\n\n**Method:**\n\u2022 Returns must be sent by mail\n\u2022 Use the prepaid label provided\n\u2022 Drop off at your local post office or shipping center\n\u2022 Keep your tracking receipt until refund is processed"},"refunds":{"title":"Refunds","content":"**Processing Time:**\nRefunds are processed within 1 business day of receiving your returned item.\n\n**Refund Method:**\n\u2022 Issued to original payment method\n\u2022 Credit cards: Refund appears in 3-5 business days\n\u2022 PayPal: Refund appears in 1-2 business days\n\u2022 Debit cards: Refund appears in 5-7 business days\n\n**What's Refunded:**\n\u2022 Full product price\n\u2022 Original shipping costs (if entire order is returned)\n\u2022 No restocking fees\n\u2022 No hidden charges\n\n**Partial Refunds:**\nMay be issued for:\n\u2022 Items not in new condition\n\u2022 Items with missing parts or accessories\n\u2022 Items damaged due to customer use"},"defectiveItems":{"title":"Defective or Damaged Items","content":"**Report Immediately:**\nIf you receive a defective or damaged item, please contact us at email@netzzone.com within 48 hours of delivery.\n\n**Include:**\n\u2022 Order number\n\u2022 Photos of the damage or defect\n\u2022 Description of the issue\n\n**Our Response:**\n\u2022 Immediate prepaid return label\n\u2022 Full refund or replacement (your choice)\n\u2022 Expedited processing\n\u2022 No questions asked\n\n**Warranty:**\nAll defective items are covered under our standard warranty in addition to your return rights."},"fees":{"title":"Return Fees & Costs","content":"**No Restocking Fees:**\nWe do not charge restocking fees for any returns.\n\n**Free Return Shipping:**\nReturn shipping is completely free using our prepaid label.\n\n**No Hidden Costs:**\n\u2022 No processing fees\n\u2022 No handling charges\n\u2022 No surprise deductions from your refund\n\n**You Pay Nothing:**\nThe return process is 100% free for customers."},"contact":{"title":"Returns Contact Information","content":"**To Initiate a Return:**\nEmail: email@netzzone.com\nHours: Monday-Friday, 9 AM - 6 PM\n\n**Return Address:**\nNetzZone GmbH - Returns Department\nNiederwallstra\u00dfe 12\n10117 Berlin, Deutschland\n\n**Response Times:**\n\u2022 Email inquiries: Within 24 hours\n\u2022 Return label delivery: Immediate\n\u2022 Refund processing: 1 business day after receipt\n\u2022 Exchange shipping: 1-2 business days\n\n**What to Include in Your Email:**\n\u2022 Order number\n\u2022 Item(s) to return\n\u2022 Reason for return\n\u2022 Refund or exchange preference"}},"footer1":"Need to Return Something?","footer2":"Contact our returns team to start the process:","footer3":"Phone","footer4":"Hours","footer5":"Monday-Friday, 9 AM - 6 PM CET"},"terms":{"title":"Terms of Service","lastUpdated":"Last updated","date":"December 2024","sections":{"intro":{"title":"Introduction","content":"These Terms of Service (\"Terms\") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms. These Terms comply with European Union consumer protection laws and regulations."},"company":{"title":"Company Information","content":"NetzZone GmbH\nNiederwallstra\u00dfe 12\n10117 Berlin, Deutschland\nEmail: email@netzzone.com\n"},"services":{"title":"Our Services","content":"We provide an e-commerce platform for purchasing consumer goods. Our services include:\n\n\u2022 Online product catalog and ordering system\n\u2022 Secure payment processing\n\u2022 Order fulfillment and delivery services\n\u2022 Customer support and after-sales service\n\u2022 Account management and order history\n\nAll products are subject to availability and we reserve the right to limit quantities."},"orderProcess":{"title":"Order Process and Contract Formation","content":"**Ordering Process:**\n1. Select products and add to your shopping cart\n2. Review your order and provide delivery information\n3. Choose payment method and confirm order\n4. Receive order confirmation email\n\n**Contract Formation:**\nA binding contract is formed when we send you an order confirmation email. Until then, we may decline your order for any reason.\n\n**Product Information:**\nWe strive to provide accurate product descriptions, images, and prices. However, errors may occur. If we discover an error in pricing or product information after you've placed an order, we will contact you immediately."},"pricing":{"title":"Pricing and Payment","content":"**Pricing:**\n\u2022 All prices are displayed in Euros (EUR) and include applicable VAT\n\u2022 Prices may change without notice, but confirmed orders honor the original price\n\u2022 Additional shipping costs are clearly displayed before order confirmation\n\n**Payment Methods:**\nWe accept the following payment methods:\n\u2022 Credit and debit cards (Visa, Mastercard)\n\u2022 SEPA bank transfer\n\u2022 Invoice payment (for qualified customers)\n\u2022 Prepayment\n\n**Payment Security:**\nWe use industry-standard encryption and secure payment processing. We do not store your full payment card details on our servers."},"delivery":{"title":"Delivery and Shipping","content":"**Delivery Times:**\n\u2022 Standard delivery: 3-7 business days within EU\n\u2022 Express delivery: 1-3 business days (where available)\n\u2022 Delivery times are estimates and may vary during peak periods\n\n**Shipping Costs:**\nShipping costs are calculated at checkout based on:\n\u2022 Delivery address\n\u2022 Package weight and dimensions\n\u2022 Selected delivery method\n\n**Delivery Issues:**\nIf you're not available for delivery, most carriers will attempt redelivery or leave the package at a designated safe location. You'll receive tracking information to monitor your shipment.\n\n**Risk of Loss:**\nRisk of loss passes to you upon delivery to your designated address."},"returns":{"title":"14-Day Return Right (EU Consumer Rights)","content":"Under EU Consumer Rights Directive, you have the right to withdraw from purchases within 14 days without giving a reason.\n\n**Return Period:**\n\u2022 14 calendar days from the day you receive the goods\n\u2022 For services, 14 days from the day of contract conclusion\n\u2022 You must inform us of your decision to return before the deadline\n\n**How to Return:**\n1. Send written notice to email@netzzone.com or use our return form\n2. Include order number and reason for return (optional)\n3. Return goods in original condition and packaging\n4. We'll provide return instructions and labels\n\n**Return Costs:**\n\u2022 We pay return shipping for defective items\n\u2022 You pay return shipping for change of mind returns\n\u2022 Return shipping costs will not exceed standard delivery rates\n\n**Refund Process:**\nWe'll refund the purchase price (including original delivery costs) within 14 days of receiving your return notice. Refunds will be processed using your original payment method.\n\n**Exceptions:**\nSome items cannot be returned for hygiene or safety reasons:\n\u2022 Personalized or custom-made items\n\u2022 Perishable goods\n\u2022 Sealed goods that were unsealed after delivery (where applicable)"},"warranty":{"title":"Warranty and Consumer Rights","content":"**Legal Warranty:**\nUnder EU law, you have a 2-year legal warranty for conformity defects from delivery date.\n\n**Your Rights:**\nIf goods are defective, you can choose:\n1. **Repair** - We'll fix the item at no cost\n2. **Replacement** - We'll provide a new item\n3. **Price reduction** - Partial refund for defects\n4. **Full refund** - If repair\/replacement isn't possible\n\n**Manufacturer Warranty:**\nSome products include additional manufacturer warranties. These don't affect your legal rights under EU consumer law.\n\n**Reporting Defects:**\nPlease report defects as soon as possible to email@netzzone.com. Include:\n\u2022 Order number and purchase date\n\u2022 Description of the defect\n\u2022 Photos if applicable"},"liability":{"title":"Limitation of Liability","content":"**Our Liability:**\nWe're liable for damages caused by:\n\u2022 Intentional misconduct or gross negligence\n\u2022 Breach of essential contractual obligations\n\u2022 Personal injury or property damage under product liability law\n\n**Limitation:**\nFor minor negligence, liability is limited to:\n\u2022 Foreseeable damages typical for this type of contract\n\u2022 The value of the goods in question\n\n**Exclusions:**\nWe're not liable for:\n\u2022 Indirect or consequential damages\n\u2022 Lost profits or business interruption\n\u2022 Damages from improper use of products\n\n**Nothing in these Terms limits your statutory consumer rights under EU law.**"},"intellectual":{"title":"Intellectual Property","content":"**Our Rights:**\nAll content on our website (text, images, logos, designs) is protected by copyright, trademark, and other intellectual property laws.\n\n**Your Rights:**\nYou may:\n\u2022 View and print content for personal use\n\u2022 Share product links on social media\n\u2022 Use product images for reviews (with proper attribution)\n\n**Prohibited Uses:**\nYou may not:\n\u2022 Copy or reproduce our content for commercial purposes\n\u2022 Use our trademarks without permission\n\u2022 Reverse engineer or attempt to extract source code\n\u2022 Create derivative works from our content\n\n**User Content:**\nBy submitting reviews, comments, or other content, you grant us a non-exclusive license to use, display, and distribute such content."},"privacy":{"title":"Privacy and Data Protection","content":"Your privacy is important to us. Our Privacy Policy explains:\n\n\u2022 What personal information we collect\n\u2022 How we use and protect your data\n\u2022 Your rights under GDPR\n\u2022 Cookie usage and preferences\n\u2022 How to contact us about data matters\n\nPlease review our Privacy Policy, which is incorporated into these Terms by reference."},"disputes":{"title":"Dispute Resolution","content":"**Customer Service:**\nPlease contact our customer service team first for any issues:\n\u2022 Email: email@netzzone.com\n\u2022 Business hours: Monday-Friday, 9 AM - 6 PM CET\n\n**Alternative Dispute Resolution:**\nEU consumers can use the Online Dispute Resolution platform:\nhttps:\/\/ec.europa.eu\/consumers\/odr\n\n**Consumer Mediation:**\nWe participate in consumer mediation procedures as required by law.\n\n**Governing Law:**\nThese Terms are governed by German law. EU consumer protection laws apply where you reside.\n\n**Jurisdiction:**\nDisputes will be resolved in the competent courts, subject to mandatory consumer jurisdiction rules."},"termination":{"title":"Account Termination","content":"**Your Rights:**\nYou may close your account at any time by contacting customer service. Account closure doesn't affect:\n\u2022 Pending orders or returns\n\u2022 Warranty obligations\n\u2022 Data retention requirements\n\n**Our Rights:**\nWe may suspend or terminate accounts for:\n\u2022 Violation of these Terms\n\u2022 Fraudulent activity\n\u2022 Abuse of our services\n\u2022 Legal requirements\n\n**Effect of Termination:**\nUpon termination:\n\u2022 Access to your account will be removed\n\u2022 Outstanding obligations remain in effect\n\u2022 We'll retain data as required by law"},"changes":{"title":"Changes to Terms","content":"**Updates:**\nWe may update these Terms from time to time. Changes will be:\n\u2022 Posted on our website with the effective date\n\u2022 Sent via email for material changes\n\u2022 Highlighted on our homepage\n\n**Your Options:**\nIf you don't agree with changes:\n\u2022 Stop using our services before the effective date\n\u2022 Contact customer service to discuss concerns\n\u2022 Close your account if desired\n\n**Continued Use:**\nContinued use of our services after changes take effect constitutes acceptance of the updated Terms."},"contact":{"title":"Contact Information","content":"**Customer Service:**\nEmail: email@netzzone.com\nHours: Monday-Friday, 9 AM - 6 PM CET\n\n**Data Protection:**\nEmail: privacy@netzzone.com\n\n**Postal Address:**\nNetzZone GmbH\nNiederwallstra\u00dfe 12\n10117 Berlin, Deutschland"}},"footer1":"Questions?","footer2":"If you have questions about these Terms, please contact us at email@netzzone.com"},"faq":[{"question":"How long does delivery take?","answer":"Delivery typically takes 2-3 business days within Germany and up to 5 business days to other EU countries. For delivery outside EU it depends, but usually not more than 2 weeks."},{"question":"Is it a new or refurbished product?","answer":"It's brand new unopened original product."},{"question":"Can I get invoice as company?","answer":"Yes! During checkout, check \"I have a VAT number\" in the shipping address section, enter your VAT number, and select the option to remove VAT. The invoice with reverse charge will be generated automatically and attached to your confirmation email."},{"question":"What if product damaged during delivery?","answer":"Delivery is insured, and we as store take full responsibility for that. If product damaged, please send us email to initiate return.","link":"\/contact","link_text":"send us email"},{"question":"Can I return the product?","answer":"Yes, you have 14 days to return the product. More details in our Return Policy.","link":"\/returns","link_text":"Return Policy"},{"question":"Is there a warranty?","answer":"Yes, we offer a 2-year warranty on all products."},{"question":"What payment methods do you accept?","answer":"We accept credit cards, debit cards, and bank transfers for your convenience."},{"question":"Do you ship for free?","answer":"Yes, we offer free shipping on all orders across Europe."},{"question":"Which countries do you ship to?","answer":"We ship worldwide to all countries with free shipping on every order."},{"question":"How do I make a warranty claim?","answer":"Contact our customer support with your order number and a description of the issue. We will arrange a replacement or repair within the 2-year warranty period.","link":"\/contact","link_text":"Contact our customer support"},{"question":"How can I track my order?","answer":"Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website."},{"question":"How long does international delivery take?","answer":"Delivery to EU countries typically takes 2-5 business days. For countries outside the EU, delivery takes 5-14 business days depending on the destination."}],"documentation":"https:\/\/netzzone.com\/developers","openapi":"https:\/\/netzzone.com\/openapi.json"}